Is the CaneSuppli system easy to use?
CaneSuppli is a user-friendly windows based product, with emphasis on graphical and spatial reporting.

My mill/mill group is very large will CaneSuppli be able to cope with all the data?
There is no operation limit on the size of mill/mill group the CaneSuppli system can cope with. Hardware would be recommended to cope with the database size and anticipated usage.

How large is your existing client base?
CaneSuppli is currently used in South Africa and Swaziland. Three mill groups use the system in Swaziland and these three mill systems are merged to create a Industry database for the Swaziland Industry. A further three mill groups use the CaneSuppli system in South Africa.

How do you charge for CaneSuppli?
We charge an annual license fee based on the the size of the mill or mill group (a non-linear function of the tons of cane managed by the system).

What does this license fee cover?
This covers unlimited user access, remote support (telephone, email and remote access support), and all software updates released during the license period.

How will CaneSuppli benefit my mill or mill group?
Apart from the direct benefits attributed to an improvement in the management of grower affairs (cane supply agreements, grower database etc), CaneSuppli strengths lie in its ability to manage and improve crush estimates (harvest planning and delivery schedules) and optimize the supply chain across the entire mill supply area.

Can data be extracted for further manipulation outside of CaneSuppli?
All of CaneSuppli’s report grids can be exported directly in MS Excel. With the relevant permissions ODBC access can be enabled directly on the database tables.

Is your GIS compatible with our existing shape files.
CaneSuppli’s GIS module was developed using ESRI’s Arc Objects, and is compatible with any ESRI-compatible spatial data.

Can out-growers submit estimates via the internet?
Yes, however this would require a significant investment in web hosting and firewall security.

Does the CaneSuppli include a weighbridge system?
No, the CaneSuppli would interface with an existing weighbridge and mill laboratory system.

Can the CaneSuppli system cope with two mills and cater for diverted deliveries?
Yes, this is a common situation.

What operating system does CaneSuppli use?
CaneSuppli is a Client-Server Windows application and operates in an NT environment.

What database does CaneSuppli use?
CaneSuppli uses a Microsoft SQL Server 2005 or 2008 database.

Can CaneSuppli use an Oracle database?
No, the majority of the software logic resides as stored procedures and functions in the database and are specific to SQL Server.

What server hardware does the system require?
Requirement depends very much on the anticipated volume of data and the number of users as well as the architecture of the LAN. A hardware recommendation will be made during the initial implementation phase.

Can CaneSuppli be run in a Terminal Services environment?
Yes, this is a popular LAN architecture with many of our existing clients.

What hardware do the client workstations require?
Thin or fat clients. Fat-clients: minimum specification – P IV 2GHz +, 512 MB RAM, screen resolution 1024 x 768.

How will CaneSuppli be supported?
Spanish-speaking clients will be supported by INSYSS based in Guatemala. English speaking clients will be supported by SQR Software from either South Africa or Australia depending on their location.

How will CaneSuppli be supported is there is no distributor in our country?
The majority of our clients are based in remote areas of Africa and we have extensive experience in remote support via VPN, dial-in, VSAT etc.

How often is the CaneSuppli software updated?
We typically schedule two software updates annually. These updates contain any new developments, bug fixes and customizations requested by the client.

We have a lot of field history, will we be able to import this information into CaneSuppli?
Yes, the first stage of the implementation will be to import any existing information from your own databases and or spreadsheets.

How long does a typical implementation take?
A typical implementation takes 3 – 4 weeks.

Does all the implementation need to be done on-site?
No, the importing of existing data and database preparation would be done off-site.

Do you provide training?
Yes, we have a dedicated training arm which provides module-specific training on request.

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